When submitting a high severity ticket, two things are needed: context around who manages systems and the overall environment of the systems, and logs from the affected system(s).
To make the necessary info available please use the following steps, with log gathering being the most critical.
1. Understand and be able to relate the context of your high severity situation
Severity 1 Context Considerations
2. Send logs so that Support can understand the system state
How do I know which logs to submit to Chef Support?
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